Do you offer free shipping?
Yes! All U.S. orders ship for free. For orders that do not qualify for free shipping, shipping costs are calculated at checkout.
How quickly will my order ship?
We pack and ship orders Monday–Friday and Sunday and typically dispatch within 24 hours of receiving your order. You’ll receive a tracking email as soon as your package is on its way.
How long will delivery take?
Delivery times depend on the shipping method you choose at checkout, starting from the day after your order leaves our warehouse:
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USPS Ground Advantage: about 3–8 business days
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USPS Priority Mail: about 1–3 business days
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FedEx OneRate: about 2-3 business days
Weekends and holidays aren’t counted as business days, and occasional carrier delays (e.g., during holidays or after major events like COVID‑19) may occur.
Is the packaging discreet?
Absolutely. We ship in plain packaging with no branding, so no one can tell what’s inside.
Do I need to be home to accept the package?
Our orders don’t require a signature and will be delivered to your mailbox or doorstep.
Do you ship internationally?
We ship worldwide using USPS International (typically 8–14 business days) or FedEx International (2–7 business days). Shipping times vary by destination and customs processing. Orders may be subject to import taxes or customs duties—please check your country’s regulations before ordering. We recommend looking into any local restrictions to ensure the product can be received once shipped.
SavedBy Shipping Insurance
For added peace of mind, you can add SavedBy Shipping Insurance at checkout. When selected, your order is protected against loss, theft, and damage in transit.
If something goes wrong, you can request a replacement or refund directly through SavedBy. The cost is a small fee based on your order value, shown next to the insurance toggle in cart/checkout.
How it works
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Add at checkout: Toggle SavedBy Package Protection in your cart/checkout. The small fee is shown before you pay.
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Get your claim link: You’ll receive a separate SavedBy email with a “File a claim” button.
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File if needed: Use that link to submit your claim with basic details (and photos for damage).
What’s covered
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Lost in transit (package stops updating or never arrives)
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Stolen after delivery (marked “delivered” but you can’t locate it)
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Damaged on arrival (items arrive broken/defective)
Good to know
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Coverage applies only if you add SavedBy before completing your order.
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Claim timing and simple documentation requirements are shown in your SavedBy email/portal.
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Replacements or refunds are issued once your claim is approved.
Where to file a claim
Click “File a claim” in the SavedBy email you receive after checkout. If you can’t find it, check spam or search your inbox for “SavedBy.”